What is that? Some would ask...and I'll be happily telling them, "Oh, it's those custom made plate with 'Just Married' wording tied at the back of wedding car. It's from Whizarts. The plate's is so lovely and you know what? I suggest you get one for your wedding too." That's how I will answer anyone who pop me with that question. Aren't this an absolute must for your bridal car? Or even just for remembrance?
Oh, they even have promo on this. Now for RM55, they are giving 2 mini plates for FREE.
But that was before I got the plate with my hand last night. The moment I was handed the plate, I immediately spot something that disturb me. They put this website wording at right hand corner. Did you see it in the picture above? No? I didn't either. Silly me for assuming there will not be any advertising wording from them. Don't know what I mean? Let me tell you. They cleverly put their brand on MY PLATE (read: my custom made plate). I paid for the plate but I didn't pay for them to advertise on my plate. I was a lil upset when I saw this. All this happen before I pay them. I thought maybe it's my fault for not seeing it properly on their website. Maybe it was there but I just missed it. So we just paid and leave.
However, the more I think about it, the more upset I become. I couldn't sleep that night. I kept thinking about the plate WITH the website on the corner. It looked like an advertising board. Not only I was not paid to advertise, I had to pay them for that. Actually it's not the matter of $$ but I felt cheated. I felt their website deceived us. I couldn't restrain myself anymore and even go to the extend of sms him to express my uneasiness. I query about the website and he politely reply saying it was their branding exercise and they couldn't remove it. They had put it in small font and minimal and hope that I don't mind. Of course I do mind. How can one don't mind their own property bearing other's advertisement? HELLO! I PAID FOR MY PROPERTY. I DON'T GET IT FOR FREE. They do give 2 free mini plates for promotion package. But that doesn't give them the right to advertise on the big one. Go ahead and put it on the small ones, I'll understand it.
This morning I sms him again. Naive me....thinking maybe they will care for customer satisfaction and will even express their gratitude for referencing them to my friends. Oh I was so wrong! They are willing to redo for me but with an extra fee of RM30 (read: 60% more). I mean this was not my fault. He did ask me to go over to see but if I were to be outstation, which my friend is, how can we see it in real? We have to make do with the samples on the website he referred us to. And from the website, it really didn't have the branding there. So are we suppose to know some kind of telepathy or six sense to know it's going to be there without him informing us? My friend's has yet to arrive as she's staying in KL and she paid additional RM8 for him to ship it over. She was furious too but she couldn't do anything yet cause she did not see it yet.
He even has the gut to say that so far, no customer has complaint about the branding. I think, probably they don't want to fuss over the small matter, unlike me. So they just accept with whatever they are given. And that makes him think he has the right to put it there? Do you know what he suggest? If I want, he can give me a strip of that paper to cover up. Is he pulling my leg? If I want, I can buy that same paper and do the whole thing again. That strap to cover up will make the whole thing not original anymore. I was so so silly to think he care bout customer satisfaction. Now I feel so guilty to encourage my friend to get one for herself. I don't know what else I can do since I've politely ask if he could do a new one without branding and he reject the idea. Either I pay or I bear with the current one. Sad to say, this is not what I expect from someone who call himself professional. Maybe he's professional in photography but not in customers satisfaction. He would rather save the cost of redoing the new one, make me (read: customer) happy and refer more customers to him than bear the cost himself and get more good mouth spreading. The cost is not as expensive as he stated. Hubs is in this industry too but he's just to busy to do it himself. Otherwise I won't even have to pay a cent for this.
I really believe there are more perfectionist out there with higher demand than me. Somehow, one day, someone like me or worst will confront him and maybe he'll say the same thing. Or do you think he'll stop putting his brand there after this?
I got to know that one client who engage him for actual day wedding dinner, requested him to take PS like photo for free and he agreed. That would have cost more than the tiny plate he has to redo for me. Sigh...maybe he spotted me as not the potential customer who is going to give him big business.
Oh, they even have promo on this. Now for RM55, they are giving 2 mini plates for FREE.
But that was before I got the plate with my hand last night. The moment I was handed the plate, I immediately spot something that disturb me. They put this website wording at right hand corner. Did you see it in the picture above? No? I didn't either. Silly me for assuming there will not be any advertising wording from them. Don't know what I mean? Let me tell you. They cleverly put their brand on MY PLATE (read: my custom made plate). I paid for the plate but I didn't pay for them to advertise on my plate. I was a lil upset when I saw this. All this happen before I pay them. I thought maybe it's my fault for not seeing it properly on their website. Maybe it was there but I just missed it. So we just paid and leave.
However, the more I think about it, the more upset I become. I couldn't sleep that night. I kept thinking about the plate WITH the website on the corner. It looked like an advertising board. Not only I was not paid to advertise, I had to pay them for that. Actually it's not the matter of $$ but I felt cheated. I felt their website deceived us. I couldn't restrain myself anymore and even go to the extend of sms him to express my uneasiness. I query about the website and he politely reply saying it was their branding exercise and they couldn't remove it. They had put it in small font and minimal and hope that I don't mind. Of course I do mind. How can one don't mind their own property bearing other's advertisement? HELLO! I PAID FOR MY PROPERTY. I DON'T GET IT FOR FREE. They do give 2 free mini plates for promotion package. But that doesn't give them the right to advertise on the big one. Go ahead and put it on the small ones, I'll understand it.
This morning I sms him again. Naive me....thinking maybe they will care for customer satisfaction and will even express their gratitude for referencing them to my friends. Oh I was so wrong! They are willing to redo for me but with an extra fee of RM30 (read: 60% more). I mean this was not my fault. He did ask me to go over to see but if I were to be outstation, which my friend is, how can we see it in real? We have to make do with the samples on the website he referred us to. And from the website, it really didn't have the branding there. So are we suppose to know some kind of telepathy or six sense to know it's going to be there without him informing us? My friend's has yet to arrive as she's staying in KL and she paid additional RM8 for him to ship it over. She was furious too but she couldn't do anything yet cause she did not see it yet.
He even has the gut to say that so far, no customer has complaint about the branding. I think, probably they don't want to fuss over the small matter, unlike me. So they just accept with whatever they are given. And that makes him think he has the right to put it there? Do you know what he suggest? If I want, he can give me a strip of that paper to cover up. Is he pulling my leg? If I want, I can buy that same paper and do the whole thing again. That strap to cover up will make the whole thing not original anymore. I was so so silly to think he care bout customer satisfaction. Now I feel so guilty to encourage my friend to get one for herself. I don't know what else I can do since I've politely ask if he could do a new one without branding and he reject the idea. Either I pay or I bear with the current one. Sad to say, this is not what I expect from someone who call himself professional. Maybe he's professional in photography but not in customers satisfaction. He would rather save the cost of redoing the new one, make me (read: customer) happy and refer more customers to him than bear the cost himself and get more good mouth spreading. The cost is not as expensive as he stated. Hubs is in this industry too but he's just to busy to do it himself. Otherwise I won't even have to pay a cent for this.
I really believe there are more perfectionist out there with higher demand than me. Somehow, one day, someone like me or worst will confront him and maybe he'll say the same thing. Or do you think he'll stop putting his brand there after this?
I got to know that one client who engage him for actual day wedding dinner, requested him to take PS like photo for free and he agreed. That would have cost more than the tiny plate he has to redo for me. Sigh...maybe he spotted me as not the potential customer who is going to give him big business.
I'll upload my plate WITH the branding later, after I take picture of it. Soon.....
Do you think it was my fault or was their website's photo deceiving? Am I wrong to ask them to redo it for me without any extra charge?
2 comments:
Didn't you see the actual sample before ordering ? Even if you are in KL, you should go see it before ordering. Anyway, all bridal shops put their logo on the albums. Its part of the product.
I'll just have to say, what you see ain't what you'll get. Maybe it's partly my fault for being naive and think of all the perfect-ness (if there's such a word) Anyway, I'm not so concern about it anymore. Just be a happy bride I will....
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